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accessing voicemail
a_meier
Member

I have a Verizon model SM-B311V. when I press Call to access my voicemail, I get a message saying the number is incorrect as dialed. what do I need to do to correct this?

Labels (1)
Re: accessing voicemail
vzw_customer_support
Customer Support

I can't live without my voicemail Adellameier and I know you feel the same so let's make sure you are able to access yours. I am so sorry for this iss...

RosanneM_VZW

Follow us on Twitter @VZWSupport

If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: accessing voicemail
a_meier
Member

No I just can’t figure out how to access my voicemail… there has been no recent changes to the phone so I’m not sure why

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Re: accessing voicemail
Ann154
Expert
Expert

What happens if you dial your own phone number from your phone?

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Re: accessing voicemail
a_meier
Member

So when I dial my own number, it asks for my password but I don’t know what that is. Can you help me?

Thank you

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Re: accessing voicemail
Luv4God
Member

Try dialing *86 (it may come up as a contacted listed "check data" or something close to that) but don't let that fool you just try to dial *86 then press send to call, next you should hear prompts to walk you through setting up and checking your vm. Hope that helps

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Re: accessing voicemail
Ann154
Expert
Expert

No I can't help you directly. You can call customer service at 1-800-922-0204 from a landline or *611 from another Verizon phone and request they assist you with resetting your voicemail password. You might be able to change your voicemail password through your MyVerizon account online.

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Re: accessing voicemail
vzw_customer_support
Customer Support

a_meier, I want you to be able to access your voicemail. I've sent you a private message so we can get this fixed. ZangY_VZW

Follow us on Twitter @VZWSupport

If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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