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***Announcement: Early next week, we’ll be merging the current Fios and Wireless Communities into the all new Verizon Community! Beginning the evening of Sunday 12/4, both Communities will be placed in read-only mode. You’ll still be able to visit the Communities and browse content, but login will be disabled. On the afternoon of Monday 12/5, all users will be able to log into the new Verizon Community. We expect the new Community to be fully functional the morning of Friday 12/9. Additional details can be found in the Announcements board and under Featured Topics!
backup question
Rockmann
Member

I have a gzone boulder that is broken, it works and I can call and everything but I can't see the screen. V tells me that I have to take it to a corporate store to get the backup assistant to work. My question is, will I get my pictures too, or just my contacts.

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Re: backup question
vzw_customer_support
Customer Support

vzw-tempname-5dd37be2-0907-479d-8431-0a83f274a20e,

I'm crossing my fingers for you! You have to access Backup Assistance to transfer contacts. Pictures are sent and saved online at our Picture and Messaging Portal. Both of these functions require that you access the screen on your device. However, our store locations may be able to transfer your pictures and contacts by using a special machinery. Unfortunately, it's not guaranteed that this will work. Good luck to you.

LasinaH_VZW
Follow us on Twitter @VZWSupport

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