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basic prepaid plan

I have a prepaid plan for my grandson.  He has moved out of state and no longer is using it. It is being billed through my checking account and

I would like to stop the billing.  I have called customer service at 888-294-6804 and can't get through.  Could you please help.

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Re: basic prepaid plan
Sr. Leader
Sr. Leader

Try calling the number again and then press option 4, then option 6, then option 4 and see if it connects you to a rep.

Another option would be to cancel the billing through your bank.