I have a prepaid plan for my grandson. He has moved out of state and no longer is using it. It is being billed through my checking account and
I would like to stop the billing. I have called customer service at 888-294-6804 and can't get through. Could you please help.
Try calling the number again and then press option 4, then option 6, then option 4 and see if it connects you to a rep.
Another option would be to cancel the billing through your bank.