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caller can't hear me, but i can hear them
SKM21
Member

I am having the same problem with my cell phone (Samsung Galaxy, somewhat old model).  I have had this problem for several weeks -- phone worked for some calls but not others (some local NYC, others out of state).  Now it doesn't seem to work at all--I can hear others perfectly but they cannot hear me (problem as I needed to schedule appointment with my radiation oncologist).   Before I buy a new phone I wan't to determine if this is a Verizon network issue.  Maybe it's time to find a new provider.

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Re: caller can't hear me, but i can hear them
vzw_customer_support
Customer Support

We want to make sure that you are able to rely on your device and service, SKM21. I see you mentioned that this problem came up just several weeks prior. Were any changes made to the device around that time? For example, a new app, software update, a new SIM card, etc.? Does this happen with every call? Have you noticed it happens in one specific location or everywhere you go? 

 

MarshallP_VZW

Re: caller can't hear me, but i can hear them
20Ram1500BH
Member

Try turning off hd voice

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