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can't receive texts but can send them. I can also receive and send calls
Gdawg_10
Member

As said Up there, I cannot receive texts, but can send them.  I can also make and receive phone calls.  I did go through the google steps and a factory reset and I still can't recieve them in my new phone.

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Re: can't receive texts but can send them. I can also receive and send calls
Gdawg_10
Member

Sorry for late response, the phone is a OnePlus 7T pro and I just used the sim from my old phone in my new one.

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Re: can't receive texts but can send them. I can also receive and send calls
vzw_customer_support
Customer Support

Hello Gdawg_10,

 

I depend on my phone every day and would be concerned too if I weren't able to receive text messages. What is the make and model of your phone? Did you recently port a number over to Verizon Wireless? Is this for new service or existing?

 

ChristopherM_VZW

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Re: can't receive texts but can send them. I can also receive and send calls
Gdawg_10
Member

Sorry for late response, the phone is a OnePlus 7T pro and I just used the sim from my old phone in my new one.

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