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cannot send text to number@vtext.com
Todzilla220
Member

I have a Samsung Intesity III

I can receive texts from email when I send to mynumber@vzpix.com;  But I cannot get any texts to come in through mynumber@vtext.com.  I've tried different email systems.  I've had others send to me.  Nothing.


For grins, I sent a text from MY cell phone to mynumber@vtext.com....and it worked! 

I need to get this working for our email system at work to email me a text message. 


Thank you in advance for any help!
Todd

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Re: cannot send text to number@vtext.com
Todzilla220
Member

For what its worth, other co-workers are working fine with thiernumber@vtext.com within our network.  I've even registered for messaging or whatever it is online with verizon.  DIdnt make a difference. 

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Re: cannot send text to number@vtext.com
vzw_customer_support
Customer Support

I want to make sure you can get those messages, Todzilla220. For clarification, do any of your coworkers also have the Samsung Intensity III (or any basic phone) that are able to use Vtext? Do you have a Vtext profile that you are logging into: http://vz.to/1zgeDDl

AndreaS_VZW
Follow us on Twitter @VZWSupport

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Re: cannot send text to number@vtext.com
Todzilla220
Member

Hi,

Thanks for getting back to me on this.

Yes, I've already created an account through vtext.com.

My co-workers all have different types of phones.  iPhones, Droids, couple

basic phones like me etc.

In my troubleshooting:

I created an alias: xxxxxxxxxxx@vtext.com

That didnt work either

I then sent a text from MY phone, BACK to my phone using

xxxxxxxxxx@vtext.com, and it come through!

But again, no email systems can send a message to me.

I stopped by my local Verizon Wirless provider/store, and they suggested I

contact tech support.

Thank you for your help!

>> Edited to comply with the Verizon Wireless Terms of Service <<

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Re: cannot send text to number@vtext.com
buzzeswoman2008

they changed it a while ago from @vtext.com to @vzwpix.com

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Re: cannot send text to number@vtext.com
Ann154
Expert
Expert

Vtext.com is for basic text messages only and limited to 160 characters. Vzwpix.com is for MMS messages. If the email client is adding any pictures, signatures and anything else beyond a basic string of text, it will not be able to deliver on the phone via the number@vtext.com address. It might be better to use the number@vzwpix.com address instead.

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Re: cannot send text to number@vtext.com
Todzilla220
Member

Unacceptable. I will have to pay for MMS messages using VZWPIC.com

I want this to work with number@vtext.com or I'm leaving Verizon wireless

for good. No one else that i know has issues with getting text messages

sent to number@vtext.com, why isnt mine working?

It needs to be fixed, rather than band-aided.

Thanks,

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Re: cannot send text to number@vtext.com
Ann154
Expert
Expert

Then the message you send needs to not have any special characters, only plain text and limited to 160 characters. Whatever email client you are using isn't formated properly to send as plain text.

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Re: cannot send text to number@vtext.com
Todzilla220
Member

Okay. I just went into my outlook, the same outlook that I can text

co-workers phones with, and switched to plain text format. Still nada.

I've sent from gmail. Nada.

Yahoo Mail. Nada.

All I'm sending in the message body is the word "test".

Confusing why this works for my co-workers out of the same email system.

I cannot use VZWPICS as that will hit me as an extra charge on my

bill/statement.

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Re: cannot send text to number@vtext.com
Todzilla220
Member

Another consideration...

When I send my messages, I don't receive a rejected notification. If I

intentionally put in the address something incorrect, I will get a

rejection notification. So this tells me that Verizon servers/systems are

getting the message, but from there?? Who knows!?

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