device not located

[mellish]

My husband got a phone from a friend because they got a new one but every time I try to call about it the automated services people say they can't find that number. What can I do?

[Snn5]

It might be that the phone's IMEI number isn't in Verizon's database.  Was the used/new to you phone activated on Verizon before, was the friend on Verizon?

[vzw_customer_support]

Let's get your husband connected, mellish! What phone did your husband get? Is it a VZW phone? If so, is it a 4G phone? He may need a new SIM card. It would be best to go into a local store for assistance in getting it activated. For a store close to you, please select the following link: http://www.verizonwireless.com/stores/

VanessaS_VZW
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[Snn5]

OP states, "basic phone."