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***Announcement: Early next week, we’ll be merging the current Fios and Wireless Communities into the all new Verizon Community! Beginning the evening of Sunday 12/4, both Communities will be placed in read-only mode. You’ll still be able to visit the Communities and browse content, but login will be disabled. On the afternoon of Monday 12/5, all users will be able to log into the new Verizon Community. We expect the new Community to be fully functional the morning of Friday 12/9. Additional details can be found in the Announcements board and under Featured Topics!
download previous ringtone from broken phone to newly refurbished

I cannot figure out how to re-download a ringtone I purchased from Verizon onto the nely refurbished Droid that Verizon sent me to replace my previous Droid

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Re: download previous ringtone from broken phone to newly refurbished
Community Leader
Community Leader

You may have to re-purchase, then Verizon will credit the amount.  Call customer service, and explain what happened. 

You can also log in to your account, go to MyVerizon, and Manage ans Store media - and it takes you to a page for Backup Assistant plus.  That may mean it needs to be installed for you to retrieve previously  purchased ringtones... I havent' used that since I have a BlackBerry and use that system's backup tools.