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flip phone
ARLCOP44
Member

my phone keeps shutting off after a few minutes of using it. It is totally charged.

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Re: flip phone
Ann154
MVP MVP
MVP

Which phone model do you have?

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Re: flip phone
ARLCOP44
Member

I have the Samsung Convoy

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Re: flip phone
boringusername
Sr. Member

Probably bad battery. Or it could just be getting old. time to upgrade anyway.

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Re: flip phone
vzw_customer_support
Customer Support

Arlcop44, I've been there myself with an old smartphone and can imagine that this is the last thing you want taking place on your phone. Let's work towards a resolution here so you have a working phone again. When your phone powers off, does it only happen in specific situations? (Phone call, texting, etc.) Is there currently any specific damage to the phone or is the battery swollen at all? 

 

Please use the link below on instructions on how to remove and re-insert the battery on your device. Also ensure that the gold contacts on the battery are clean from any debris. Thanks! http://spr.ly/6580DiMki

 

 

AlanS_VZW

Follow us on TWITTER @VZWSupport

If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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