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global phone not working in europe
wgerber
Member

i have no way to call verizon I am in spain and my "global" phone will not work at all

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Re: global phone not working in europe
willzzz99
Novice

pcm, the SOS basically means that you have access to 911 in North America and 119 in Europe EMERGENCY SERVICES ONLY and your phone is working properly but FAILED NETOWRK AUTHENTICATION with the 3G roaming SIM card IMSI (serial#).

 

Most likely someone at Verizon entering into their computer system the WRONG NUMBER of the SIM CARD # into their global roaming systems.

 

You need to call VZW Global Support and open the back of your phone, remove the battery and pull the SIM card out. 

 

On the back of the Vodafone-VZW 3G roaming SIM card is a #. 

 

RELAY THAT *EXACT* NUMBER to the VZW CS agent and they will make sure the EXACT NUMBER is in the systems.

 

When you activate the global roaming service the ORIGINAL NUMBER OF THE ORIGINAL ONE SHIPPED IN THE MANUFACTURED BOX IS INCLUDED.

 

IF FOR SOME REASON YOU DIDN"T USE THAT ONE AND GOT A NEW 3G ROAMING SIM (INTERNATIONAL) FROM VZW YOU NEED TO HAVE THE SIM CARD IMSI # UPDATED WITH VZW CS!

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Re: global phone not working in europe
SydneyK
Sr. Member
Sr. Member

Did you call Verizon before you left to enable international services? You may be able to do this online.

 

Here's a link:http://b2b.vzw.com/international/outside_us.html

 

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Re: global phone not working in europe
AntonioC_VZW
Verizon Employee

 


wgerber wrote:

i have no way to call verizon I am in spain and my "global" phone will not work at all


If you still need assistance with your wireless service in Spain, please send us a private message including your Hotel phone number and your Hotel room number and a member of our Global team will get in touch with you.

 

If you prefer, please follow us on Twitter and send us message so we can follow you and then you can send us a Direct Message on Twitter with your contact information.

 

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Re: global phone not working in europe
pcs
Member

I am in Paris. I activated international service before I left the US. Phone doesn't work - I get SOS only, and it does recognize French networks but won't go beyond SOS

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Re: global phone not working in europe
pcs
Member

And what is this private message Antonio is referring to?

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Re: global phone not working in europe
SuzyQ
Sr. Leader
Sr. Leader
Gold envelope, top right corner, Messages...

You may have gotten an email as well.
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Re: global phone not working in europe
willzzz99
Novice

pcm, the SOS basically means that you have access to 911 in North America and 119 in Europe EMERGENCY SERVICES ONLY and your phone is working properly but FAILED NETOWRK AUTHENTICATION with the 3G roaming SIM card IMSI (serial#).

 

Most likely someone at Verizon entering into their computer system the WRONG NUMBER of the SIM CARD # into their global roaming systems.

 

You need to call VZW Global Support and open the back of your phone, remove the battery and pull the SIM card out. 

 

On the back of the Vodafone-VZW 3G roaming SIM card is a #. 

 

RELAY THAT *EXACT* NUMBER to the VZW CS agent and they will make sure the EXACT NUMBER is in the systems.

 

When you activate the global roaming service the ORIGINAL NUMBER OF THE ORIGINAL ONE SHIPPED IN THE MANUFACTURED BOX IS INCLUDED.

 

IF FOR SOME REASON YOU DIDN"T USE THAT ONE AND GOT A NEW 3G ROAMING SIM (INTERNATIONAL) FROM VZW YOU NEED TO HAVE THE SIM CARD IMSI # UPDATED WITH VZW CS!

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Re: global phone not working in europe
Estomel
Member
I have a droid incredible 2. I purchased an international calling plan before I left for europe. I cannot get my phone to make/take international calls in Barcelona. Getting pretty frustrated.
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Re: global phone not working in europe
budone
Sr. Leader
Sr. Leader

It is really stupid, but my understanding is purchasing an international plan, DOES NOT automatically activate international services on the phone.

Re: global phone not working in europe
pcs
Member

It is stupid indeed. I had to make an expensive land-line telephone call to Verizon tech support who were very helpful, and was able to set up one cell phone and then use the free call to tech support on that phone to fix my wife's phone. They needed to get the number of the SIM card on each phone, do a few computer programming things, and it has worked well for the rest of the trip. But I truly resent having had to pay about $12 over and above the service just to get it activitated when I arrived in Paris.

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