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hotmail and lg extravert $50 prepaid

When I try to connect to my hotmail account(with the email app) it says I am using the wrong username or password...Is there something else I need to do?  I am using the correct username and password.  Thank you!

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Re: hotmail and lg extravert $50 prepaid
Customer Support

Hello LeaLioness!

Thank you for your post! I love having email on my phone, and I want yours to work too! Are you able to connect to the Internet on the phone? Can you access your Hotmail account from a computer? The username and password error is usually a data input issue. Are you using your full email address, the username, or have you tried both? Does the phone ask you for additional server settings? Please let us know!

Katie H
VZW Support
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