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how can i get my extravert to recognize the pictures saved on my memory card so that they post in the "my pictures" feature?
cjcm
Member

I just upgraded from my lg env 3 to the lg extravert.  I had a picture memory card in the lg env 3.  I took it out and put it in the extravert but when i go to my pictures the pictures saved on my memory card do not appear on the extravert phone in my pictures.  A verizon rep told me the format is different and I have to put the memory card pictures on my computer and reformat them and then put them back on the memory card so that the extravert will recognize them??  I have no clue how to do this - can anyone help me out here?

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Re: how can i get my extravert to recognize the pictures saved on my memory card so that they post in the "my pictures" feature?
vzw_customer_support
Customer Support

Hi, cjcm-

I can help get those pictures from the EnV to the Extravert! Most SD cards come with an SD card reader, which is a larger card to insert into your computer. If your does not, you can easily keep the card in your EnV and plug the phone into your computers USB port with a USB cable. Find the steps here: http://bit.ly/LVoMYP. A window should pop up on the computer screen that shows the files on the card, then you can simply highlight and drag them to a folder in the computer using the mouse. Once the pictures are on the computer, disconnect the phone and insert the card into the new device. With the card in, you'll format that card (steps here:http://bit.ly/LWqUBa).
After its formatted, you can plug the Extravert into the computer and follow the same steps to enable the USB Mass Storage and drag the pictures back to the card! Then you'll be all done and can disconnect the phone and see your pictures!

Keep me posted if you have more questions!

AdamE_VZW
Follow us on Twitter @VZWSupport

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