i cannot make or receive calls on my samsung intensity 3, people can hear me but i cant hear them

[kpoler9190]

I already took out the battery, and tried an update...

[vzw_customer_support]

We don't want you to miss a beat kpoler9190! Or in this case, a call. Let's get to work. When did this start? Are you able to hear your callers when you're on speakerphone? Is it with all callers or specific ones? Make sure you have removed any cases or protectors and test again.

AdaS_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

[kpoler9190]

Yes I can hear when its on speakerphone...

[vzw_customer_support]

kpoler9190,

That is great to hear! When did this issues begin? Did anything change on the device around the time this issue started?
LindseyT_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!