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i cant make or receive calls or texts. already paid plan. why cant i use my phone
evee
Member

i just got an lg cosmos 3 and i ported my old number. but i cant make or receive calls. i cant send or receive texts either. i dont understand why.

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Re: i cant make or receive calls or texts. already paid plan. why cant i use my phone
HappyHelper
Sr. Member

Did you dial *228 and choose option 1 for programing?

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Re: i cant make or receive calls or texts. already paid plan. why cant i use my phone
SuzyQ
Sr. Leader
Sr. Leader

It can take up to a few days for ports to complete and all functions become available with your new service.  Is your old phone turned off? (You can remove the battery to be sure it is completely off and disconnected from the old carrier.)