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i have a samsung intensity 2, it will no longer save/add new contacts.
rdhd1dr
Member

i have a samsung intensity 2, it will no longer save/add new contacts.  i have read the  manual, followed the instructions, tried the back up assistant, turned the phone off and on, removed the battery, attempted to delete contacts to make room (even though there is plenty of memory space) and it will not save. very annoying.

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Re: i have a samsung intensity 2, it will no longer save/add new contacts.
rdhd1dr
Member

it's actually an Intensity III if that matters.

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Re: i have a samsung intensity 2, it will no longer save/add new contacts.
vzw_customer_support
Customer Support

Excellent information that you have provided us. I can only imagine how annyong this can be, but help has arrived! You mentioned that you tried the backup assistant. Were you able to backup all existing contacts? When you try to delete or add a contact, do you receive an error message. If so, what exactly does it say?


AliciaS_VZW
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If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: i have a samsung intensity 2, it will no longer save/add new contacts.
rdhd1dr
Member

The existing contacts backed up fine (it took time for them to appear

online though). I added two new contacts via myverizon.com account so they

would be somewhere, the device synced but the new contacts do not appear

on my phone.

when did add them to the phone via the phone, it says "contact saved".

i haven't gotten any error messages at all.

On Thu, Aug 20, 2015 at 11:52 AM, Verizon Wireless Customer Support <

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Re: i have a samsung intensity 2, it will no longer save/add new contacts.
vzw_customer_support
Customer Support

I appreciate all of your efforts so far . On your Verizon Wireless account, do you have any blocks in place? For example, do you have a data block set up on this line?
BryanS_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: i have a samsung intensity 2, it will no longer save/add new contacts.
rdhd1dr
Member

I know i can't send or receive text messages with pictures attached, but

that's never mattered in the past. I first noticed this issue in mid-July

btw.

Other than that, i don't have any data blocks that i know of.

On Sat, Aug 22, 2015 at 1:26 PM, Verizon Wireless Customer Support <

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