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leaving this company ....
angeld
Member

as soon as i can get in writting what  the dates are for my net  book and  cell phone is  i am  so gone. after  13 yrs of being a  faithful every  two up grader i am done.  advice dont get the pantech hot shot it is a  crappy phone. ive had  4  of them in a  yr and they have eletrical bugs like  crazy.  and are un reilable to keep up  with a  2 yr  service contract, mine was  given to me  per certified  ..  dont do pre certified..  the phones  re fubrishing stinks..  so heres the  reasons i am leaving this comapny . one the excutive  offices dont do squat to help a  disabled  female  .  they cant get me a phone  that is in my budget or  one that is  affordible. 

id love  a smart phone  but theres  30  dollar  contract  fee to switch from basic to smart . then nevada has  a 34  dollar tax  then the data  is  40 bucks and thats  even b4  you can  get  a phone picked that  is  either 79 to hundreds  with a  two yr plan . and the  50 bucks is suppossed to help with all of these  charges.  my  god   i think not. 

i cannot  affor  200 more  and then my  calling  plan. thats  320.00 or  more and its insane and the  free phones are re furbished . i want  a  phone that is 50  dollars with the  money they give me and  a useful way to  pay for one. not have to worry on how much longer  my  hot shot  will last  cause it isnt. its  got non implimented messeages  to me  its  bugs.  and this was  a  replacement  from corporate  for my  casio  g zone ha. not even a suitable one for that.

so some one  get  a hold of me  postall mail with my  end of contract info so i can leave  peace your  hp net  books are  junk  the service is junk it  works  35% of the time. and i am paying 127.00  for what  crap services!!!!!!!!  my  address is  on my  bill...    sutter is the last name look it  up and help me out of   your  company  ... ill stay till the end of the contracts... good luck consumers. and do not  work with  marta   at (personal information deleted to comply with VZW Community Tos).  she is  not helpful at all when trying to help a  customer stay on and  get a  decent  upgrade...  thanks.

Message was edited by: Verizon Moderator

Labels (1)
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Re: leaving this company ....
vzw_customer_support
Customer Support

Hi, angeld-

I apologize that your experience with the Hotshot has been less than amazing! I would like the opportunity to review your account and address your concerns with the device. Please send me (AdamE_VZW) a direct message for further assistance.

Thanks,
AdamE_VZW
Follow us on Twitter @VZWSupport

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Re: leaving this company ....
nuger93
Member

I am very dissatisfied as well. the hotshot phone has been a crap shoot with the two ive had. the first one, my backup assistant would work even after factory resets. My second phone (which i got only 5 days ago): i can not insert a sd card. if i insert the sd card, my phone doesnt start up properly and goes to a screen with a picture of a computer and a phone that says downloading and underneath that in bright green it says usb dump. i have only had this Certified like new replacement (CLNR) for 5 days and it is already giving me heck. Every single phone i have ever had with verizon has some sort of firmware or software or network issue and i am getting tired of always having to get my mom so that she can authorize everything just so i can get it fixed. Its annoying and time consuming and in 7 days i start college and actually need a reliable phone

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Re: leaving this company ....
angeld
Member

adam unlesss your  mr  meads assistant i will not  negotiate with any one  but that person.  the deal is  i want  a phone that works. and i want  my  respect  back. i am on a  fixed income . i cannot  afford  a new phone. period.  this is what i want and i expect  it  to be forwarded to  mr  meads  assisntand  and mr  meade your  president. 

Apple iPhone 4 - 8 GB in White  iwant the  charges of the 99.99  dropped the contract change of  30 bucks  gone the  promise that  the  data plan  charges of  40dollars removed  and   the state  charges  of  the phone  removed.

if there is no way to do that  then  the same  for the lg enlightned , all extra taxes and  data plan dropped  for the change from  basic to smart. i want that or i am sorry to say  im done.  inntotal i am seeking  a full  free  new phone  from  verizon meaning  free  totaling   180.00 if it is the i phone .  it it is the enlightned  by lg  i want  freee data  free  charges on the contract  change from basic to  smart and  the state of  nevadas  taxes dropped.    that adds up to  free ... so thats  120;00 off my  bill. i am shooting  for the  i phone  mostly. and i do not want  any thing cheap or  non working or  refurbished. free means  free of  all  charges including the mth in advance for the data plan changes im paying 30 now  so  its 10 mote and only  10  more to my  contract for a new smart phone  plus i want the  other  charges  gone  the  contract the state taxes and the data  plan  fixed to 10 dolllars only for  data ... this is why i need  your president . not any one elese cant   do it  they will ior i take my self out of here april 2013

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Re: leaving this company ....
Tidbits
Sr. Leader

O.o I don't know where to begin.

Best to move on, and hop on a prepaid is all I am going to say.

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Re: leaving this company ....
commonsense101
Sr. Member

LOL

Re: leaving this company ....
angeld
Member

adam these fees that  verizon is  enforcing on people is insane. who ever  heard of a 30 dollar contract change.  i used to be  proud of my  verizon wireless association. id  up grade every two  get a  great  deal. and a phone that works the full  two yrs. of course these  phones  were  casio.  and  worth the head ache to try and pay  for. your basic phones are lame. sorry but they are. they need to be  removed from stores.  the hot shot i  got  was to replace the  casio  brigade. that was not a suitable replacement. a casio for a casio is.  this was  a laugh of a phone that made me  cry.   when i tried to  get into a  bettter  phone i was told  i couldnt have one . i couldnt get a smart phone . i wasnt in the class of customer. by a  rep. what the hell. they sent  me a lg envy  that  phone was  scary.   i thought i was  getting a  great  phone in the lg  but  i saw 14 yr old kids with them all over  vegas and was  ashamed.  thats when kevin   lets  call him that stepped in. and he did what he  could  he got me  the hot shot.  i had no idea what i was in  for. and it was alright  . until one   died.  one wouldnt  charge one  had not implmented messages in it  and one  was sent to me  usps un knowingly which i  returned. 

if  there was a  guartantee that the  30 dollar contract  change  was to insure the phones  working  capiblities  for the  full 2 yr contract id  pay it . alas i dont know if any  will.   and to charge some one that  has no idea how in hell shed  pay  for a phone is insane. your so called  free phones arent  free. thats  a lie.  its  state  tax mines 35.00 on top of a  30 dollar  smart phone  contract and lets talk data  40 bucks plus a mth in advance thats  80   thats  145.00 taxed 148 .00    i do not have.  that isnt  free this is     lg  enlighten would interest me  maybe if it was  cleared of the  145.00 and  you  could guarantee that it will make it  a  full  two yrs  .. id consider it . i want  my  rights and my  rebate availble to me even on a  free phone why.. cause  verizon has hurt me so badly im wounded and i dont  trust  you. there was a  time when i  was  able to work  with you  and  get  my  bill issues  resolved  work on paying off a  phone .  and i wouldnt even touch  your  pre paid phones with  desperation.  i have  now waiting  with me over  89 people that i reffered to  you to leave this company with me  who bought the  i phones have the shared data plans.... i am  getting  we wait on what happens to  you  before  we go too.  

i wont  insure  with asurion either.  your insurance  company insulted,  me   i wont go  into that here. lets  say  asurion and i havent  finished  our  dance yet.    and  all i see is  more  fees that make nothing easy on the  customer  instead of take take take and  go on. not one  of your  stores  cares after they  sell a phone.  they move on to the next and the next , no one cares that a fixed income customer of  13  yrs  gets the  shaft.  no one wants to help me  stay on and  continue  my  loyality. a  and no one will  come off the money  train and  go yeah help her out lets  get her a phone shell want and continue on with us.  i cry more than  smile these days  when n i see  verizon stores  commericals  and talk  how to expnad  gigs  and  phone  changes.  feels like i have to  beg and  plead and look like a fool...

this message needs to be  fowarded  to  the  ceo and president ...

help me...

is that too hard to ask.

gotta  go  im  ready  to cry again

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Re: leaving this company ....
angeld
Member

i am sorry to hear that.  any one that  buys these  phones should be  given a   full yes they are working and  useable.  they charge and  charge and  charge  the  consumer and then the phones  are  failures . ive  never been insulted more with the quality.  and id look up corporate  numbers on  verizon in ny  and  call and  say i need  something i work  for . you have time to return the phone and get a refund i think .  im stuck with it  cause its been more than a mth.

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Re: leaving this company ....
edis54
Novice

Angeld,

Don’t cry….just leave the company

I don’t want disappoint you, but your message will not be sent to the CEO or the President if your letter will not be addressed and mailed to them.

Re: leaving this company ....
mrpearsoy
Novice

This has got to be the funniest post/thread Ive read on here!