as soon as i can get in writting what the dates are for my net book and cell phone is i am so gone. after 13 yrs of being a faithful every two up grader i am done. advice dont get the pantech hot shot it is a crappy phone. ive had 4 of them in a yr and they have eletrical bugs like crazy. and are un reilable to keep up with a 2 yr service contract, mine was given to me per certified .. dont do pre certified.. the phones re fubrishing stinks.. so heres the reasons i am leaving this comapny . one the excutive offices dont do squat to help a disabled female . they cant get me a phone that is in my budget or one that is affordible.
id love a smart phone but theres 30 dollar contract fee to switch from basic to smart . then nevada has a 34 dollar tax then the data is 40 bucks and thats even b4 you can get a phone picked that is either 79 to hundreds with a two yr plan . and the 50 bucks is suppossed to help with all of these charges. my god i think not.
i cannot affor 200 more and then my calling plan. thats 320.00 or more and its insane and the free phones are re furbished . i want a phone that is 50 dollars with the money they give me and a useful way to pay for one. not have to worry on how much longer my hot shot will last cause it isnt. its got non implimented messeages to me its bugs. and this was a replacement from corporate for my casio g zone ha. not even a suitable one for that.
so some one get a hold of me postall mail with my end of contract info so i can leave peace your hp net books are junk the service is junk it works 35% of the time. and i am paying 127.00 for what crap services!!!!!!!! my address is on my bill... sutter is the last name look it up and help me out of your company ... ill stay till the end of the contracts... good luck consumers. and do not work with marta at (personal information deleted to comply with VZW Community Tos). she is not helpful at all when trying to help a customer stay on and get a decent upgrade... thanks.
Message was edited by: Verizon Moderator
I apologize that your experience with the Hotshot has been less than amazing! I would like the opportunity to review your account and address your concerns with the device. Please send me (AdamE_VZW) a direct message for further assistance.
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I am very dissatisfied as well. the hotshot phone has been a crap shoot with the two ive had. the first one, my backup assistant would work even after factory resets. My second phone (which i got only 5 days ago): i can not insert a sd card. if i insert the sd card, my phone doesnt start up properly and goes to a screen with a picture of a computer and a phone that says downloading and underneath that in bright green it says usb dump. i have only had this Certified like new replacement (CLNR) for 5 days and it is already giving me heck. Every single phone i have ever had with verizon has some sort of firmware or software or network issue and i am getting tired of always having to get my mom so that she can authorize everything just so i can get it fixed. Its annoying and time consuming and in 7 days i start college and actually need a reliable phone
adam unlesss your mr meads assistant i will not negotiate with any one but that person. the deal is i want a phone that works. and i want my respect back. i am on a fixed income . i cannot afford a new phone. period. this is what i want and i expect it to be forwarded to mr meads assisntand and mr meade your president.
if there is no way to do that then the same for the lg enlightned , all extra taxes and data plan dropped for the change from basic to smart. i want that or i am sorry to say im done. inntotal i am seeking a full free new phone from verizon meaning free totaling 180.00 if it is the i phone . it it is the enlightned by lg i want freee data free charges on the contract change from basic to smart and the state of nevadas taxes dropped. that adds up to free ... so thats 120;00 off my bill. i am shooting for the i phone mostly. and i do not want any thing cheap or non working or refurbished. free means free of all charges including the mth in advance for the data plan changes im paying 30 now so its 10 mote and only 10 more to my contract for a new smart phone plus i want the other charges gone the contract the state taxes and the data plan fixed to 10 dolllars only for data ... this is why i need your president . not any one elese cant do it they will ior i take my self out of here april 2013
adam these fees that verizon is enforcing on people is insane. who ever heard of a 30 dollar contract change. i used to be proud of my verizon wireless association. id up grade every two get a great deal. and a phone that works the full two yrs. of course these phones were casio. and worth the head ache to try and pay for. your basic phones are lame. sorry but they are. they need to be removed from stores. the hot shot i got was to replace the casio brigade. that was not a suitable replacement. a casio for a casio is. this was a laugh of a phone that made me cry. when i tried to get into a bettter phone i was told i couldnt have one . i couldnt get a smart phone . i wasnt in the class of customer. by a rep. what the hell. they sent me a lg envy that phone was scary. i thought i was getting a great phone in the lg but i saw 14 yr old kids with them all over vegas and was ashamed. thats when kevin lets call him that stepped in. and he did what he could he got me the hot shot. i had no idea what i was in for. and it was alright . until one died. one wouldnt charge one had not implmented messages in it and one was sent to me usps un knowingly which i returned.
if there was a guartantee that the 30 dollar contract change was to insure the phones working capiblities for the full 2 yr contract id pay it . alas i dont know if any will. and to charge some one that has no idea how in hell shed pay for a phone is insane. your so called free phones arent free. thats a lie. its state tax mines 35.00 on top of a 30 dollar smart phone contract and lets talk data 40 bucks plus a mth in advance thats 80 thats 145.00 taxed 148 .00 i do not have. that isnt free this is lg enlighten would interest me maybe if it was cleared of the 145.00 and you could guarantee that it will make it a full two yrs .. id consider it . i want my rights and my rebate availble to me even on a free phone why.. cause verizon has hurt me so badly im wounded and i dont trust you. there was a time when i was able to work with you and get my bill issues resolved work on paying off a phone . and i wouldnt even touch your pre paid phones with desperation. i have now waiting with me over 89 people that i reffered to you to leave this company with me who bought the i phones have the shared data plans.... i am getting we wait on what happens to you before we go too.
i wont insure with asurion either. your insurance company insulted, me i wont go into that here. lets say asurion and i havent finished our dance yet. and all i see is more fees that make nothing easy on the customer instead of take take take and go on. not one of your stores cares after they sell a phone. they move on to the next and the next , no one cares that a fixed income customer of 13 yrs gets the shaft. no one wants to help me stay on and continue my loyality. a and no one will come off the money train and go yeah help her out lets get her a phone shell want and continue on with us. i cry more than smile these days when n i see verizon stores commericals and talk how to expnad gigs and phone changes. feels like i have to beg and plead and look like a fool...
this message needs to be fowarded to the ceo and president ...
is that too hard to ask.
gotta go im ready to cry again
i am sorry to hear that. any one that buys these phones should be given a full yes they are working and useable. they charge and charge and charge the consumer and then the phones are failures . ive never been insulted more with the quality. and id look up corporate numbers on verizon in ny and call and say i need something i work for . you have time to return the phone and get a refund i think . im stuck with it cause its been more than a mth.
Don’t cry….just leave the company
I don’t want disappoint you, but your message will not be sent to the CEO or the President if your letter will not be addressed and mailed to them.