Hi cleadeyoe! We want you to hear your music loud and clear! Did this just begin recently? Are you using a protective case/cover for the device?
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Thanks for replying. I received the phone in October; just had it replaced a couple of weeks ago because it wasn't holding a charge. Both phones do the same. No protective case or cover. Ring tones are nice and loud, phone "voice" is fine, I can hear my callers with no problem. It's just the downloaded music that is so soft I can barely hear it. I even tried moving a ring tone that was proven over to music folder to see what would happen. It was soft there as well. I've looked online for ideas but haven't found any help.