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lg extravert SD card issues
b-dub86
Member

The past few days my phone has been resetting backgrounds and ringtones/alert sounds. Everything is saved to my card but all of a sudden it's like the card isn't there. If i take it out and put it back in, the background is restored but the sounds I have to reset individually. Any idea as to why this is happening? I haven't had any issues until recently and would be bummed to have to get a new phone..... i'm running software version 5 so it is up to date, just cant figure out the card reading issue

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Re: lg extravert SD card issues
vzw_customer_support
Customer Support

Hi, b-dub86-

This is definitely an unusual concern! I researched and found no related concerns. I'm glad the device is up-to-date! I recommend trying another SD card, as the card maybe unseating itself. If you still see this happening, a hard reset (http://tinyurl.com/9tkhthg) may be necessary to resolve! Keep me posted!

Thanks,
AdamE_VZW
Follow us on Twitter @VZWSupport

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Re: lg extravert SD card issues
MojaveMoon_
Sr. Member

We have a non-smartphone the Samsung Reality/u370.

It has two different bugs whose work-arounds I thought might be applicable to your situation on your LG Extravert.

One bug is that every now and then it'll reset the wallpaper to the phone's pre-loaded wallpaper. The workaround is to move the customer's custom wallpaper off of the memory card and into the phone's internal memory.

The second bug can occur when a person listens to music while headphones are plugged in to the phone. After awhile, when the bug occurs then the phone is suddenly unable to read any of the customer's files stored on the memory card. Powering the phone off and then back on causes the phone to read the memory card just fine again.

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Re: lg extravert SD card issues
MojaveMoon_
Sr. Member

LG has a forum for customers to report issues. Maybe it might be worthwhile to report this because LG employees read that forum and sometimes answer questions, complaints, and concerns.

http://support.lgforum.com/lg

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