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lg extravert messages

I am having issues with my extravert. For some reason even when my text messages isnt even 100% full or close to deletes messages that i havent seen yet. how do i fix this? it has happened quite some time now and i would just go trade a phone again..i just got this replacement at the beginning of the year but i dont want to cuz i can upgrade in 3 theres really no point. please help

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