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message receipt failed
susiebill
Member

Lately on my Samsung Brightside, I get a "quiet" ping and a message that says "message receipt failed".  I try to download the message manually and I get the same "message receipt failed" again.  It seems to be a picture that is trying to come in.  But I also receive other pictures just fine from the same senders.

I asked at my local Verizon dealer, but they had no solutions except to say I really should be using a Smartphone.  I don't want a smart phone - I only need to talk and text.

Any suggestions?

Susiebill                         

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Re: message receipt failed
flutterfly8497
Sr. Member

It's because you have the data blocked. Even though you aren't billed for data on a basic phone with MMS, a block prevents ALL data use. I have data blocked on my son's phone and he can't do picture messaging either.

View solution in original post

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Re: message receipt failed
vzw_customer_support
Customer Support

This is very strange susiebill! Let's get some more clues, so that we can explore options to resolve. Is this message/ping/picture from the same contact? What's your phone's software version? http://vz.to/1sxd81k

AntonioC_VZW Follow us on Twitter at www.twitter.com/VZWSupport

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Re: message receipt failed
susiebill
Member

Software u380.MB1

Yes, I’ll get one pic from a contact and the next multimedia text from same contact won’t come thru.

I have data blocked on this phone due to curious toddler grandsons!!!!

Thanks for looking into this.

Sue

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Re: message receipt failed
vzw_customer_support
Customer Support

Curious grandsons can certainly be a cause for concern! I'd like to get this working for you though. Does the message ever download after hitting it a few times? Do you have any issues sending regular messages to this contact? How do you have them stored in your phone? Please share. Thank you.


ErinW_VZW
Follow us on Twitter @VZWSupport

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Re: message receipt failed
susiebill
Member

I have never been able to download the multimedia message no matter how many times I try. I have usually just deleted them in frustration. I have no issues when sending messages to any of my contacts. Only in receiving mms occasionally. I’m not sure what you mean about how they are stored – they are just in the message thread from a contact.

I currently have one of these messages on the phone from Dec 13 and just tried again to download, but it didn’t work. I rec’d one picture from this contact – then I replied with text only – and her next reply is MMS I can’t download.

Thanks for trying to help me with this-

Sue

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Re: message receipt failed
flutterfly8497
Sr. Member

It's because you have the data blocked. Even though you aren't billed for data on a basic phone with MMS, a block prevents ALL data use. I have data blocked on my son's phone and he can't do picture messaging either.

View solution in original post

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Re: message receipt failed
susiebill
Member

Thank you for your answer. IT is the first time someone told me that. My local Verizon dealer just wanted me to go to a smartphone! I can live with what I have and now know why not all MMS come through. Thanks again.

Merry Christmas

Sue

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