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motorola W385
cdee1213
Member

I dropped my phone in water.  Now everything is working fine except it will not ring.  I looked and all the ringtones have a lock on them but I dont know and cannot fine info on how to remove the lock.  Can anyone help me??

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Re: motorola W385
vzw_customer_support
Customer Support

Hello there Cdee1213!

Woohoo! You're phone survived a deep dive adventure!

The lock on your ringtones would only indicate that they can't be deleted as they came with the phone. Just to be sure is that the case or are these ringtones you've purchased?

Please advise!

Thanks!

MelissaM_VZW
Please follow us on twitter @vzwsupport

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