My Convoy 2 got destroyed, we have another exact phone that was used on the same account but with different number. I have phone working fine but when I try to use backup assistant to get my contacts, it doesn't recognize my pin because it says on opening screen this phone used to have a different number press ok and then it asks for pin and my pin or the pin for other number will work. How do I get my contacts?
I Would call customer service as they should be able to reset everything.
You can probably do a factory reset of the phone, then activate it with your verizon phone # to get your contact list.
TThe one time I wasn't trying to recommend that...... Lol