my phone stopped ringing and ringtones are locked, why

[ARHEA29]

I think I did something to make my phone stop ringing but I don't know what I did and now all of the ringtones have locks on them. How do I fix this?

[vzw_customer_support]

Help has arrived ARHEA29. Let’s get this phone ringing and those ringtones fixed. What make and model phone do you have? When did these troubles start?

TionnaB_VZW
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