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need help
john1975sept
Newbie
‎12-03-2014 02:42 AM

I am locked out of my Samsung smooth would like to know if I can get the unlock codes and the hard reset processing

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Re: need help
vzw_customer_support
Customer Service Rep
‎12-03-2014 11:06 AM

Help is here john1975sept. Here are the steps to unlock your phone http://vz.to/1yhoFya . Here are the steps to perform a factory reset on your phone http://www.verizonwireless.com/support/knowledge-base-22516/ . Make sure you back up all your information first.

Kinquana_VZW
Follow us on Twitter @vzwsupport

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Re: need help
vzw_customer_support
Customer Service Rep
‎12-03-2014 11:06 AM

Help is here john1975sept. Here are the steps to unlock your phone http://vz.to/1yhoFya . Here are the steps to perform a factory reset on your phone http://www.verizonwireless.com/support/knowledge-base-22516/ . Make sure you back up all your information first.

Kinquana_VZW
Follow us on Twitter @vzwsupport

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