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new Cosmos LG-VN251 - txt msg issues
hhfoster1919
Member

My employer recently replaced my dinosaur flip phone with a Cosmos 2.  Since then, I've had 2 issues:

1. I cannot receive text messages sent to a group

2. I cannot send picture messages (not sure about receiving)

Since my plan hasn't changed and I could do all of this on my old flip phone, I'm guessing there is not an issue with my plan or activated services.  Is there something on the phone I need to enable?

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Re: new Cosmos LG-VN251 - txt msg issues
vzw_customer_support
Customer Support

Congrats on the new phone, hhfoster1919. I love when it's time to get a new phone. I'll do all I can to help you resolve this messaging issue. There does not appear to be any settings on your phone that would enable or disable these capabilities. What happens when you attempt to send a picture message? Are you able to send a group message? Does the group message get delivered to your phone, but you're unable to open it? Please provide me with a few more details.

ChaunceyM_VZW

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