This started happening recently: when I get a new voicemail, there is no notification on the screen and no alert there is a message waiting. It used to give me a notification, now I have no way to no there is a new voicemail. Kyocera Caydence. Other notifications seem to work OK>
As someone who uses my own voicemail frequently, I know how important it is to know when you get a voicemail. You have reached the right person to help you. Have you done any changes to the phone recently? May I have the nearest intersection and zip code? Please make sure that your message indicator is turned on.
Just started to happen on my samsung note 8 when I was at the verizon store and they reset my voicemail.
I found this was the easiest way to start receiving the notification when someone leaves a voicemail.
The My Verizon app on your phone
Tap: The menu in the top-left corner of your screen.
Tap 'Devices'...Then Sign In
Tap: "Manage device' below the phone line you want to manage.
Tap 'Controls'....Next to the Manage
Tap: 'Adjust service blocks'
Tap: 'BLOCK PREM VISUAL VOICEMAIL' so it's GREEN
Sign Out and then test it.