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prepaid phone not working at all! cant make calls cant get calls and 611 not working help!!!
vegan114
Member

I have a prepaid phone I have had for a while now. I added money to it yesterday. It will work for text but if I try to make a call it makes me reenter the number I am trying to call then directs me to the payemnt center. I tried calling 611 and it isnt working I cant get a dang person it says it can direct my call! I dont think I can get incoming calls either this is my only phone I cant call from another and I am disabled. I am really really really upset and angry I just want to use my phone like I use to!

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Re: prepaid phone not working at all! cant make calls cant get calls and 611 not working help!!!
acraftylady
Sr. Member

Is there not a neighbor or anyone near by that will let you use their phone? My cell is my only phone too so I can understand how frustrating this is. You might consider signing up for a gmail account. What I did was I bought a cheap headset with a microphone. Then if my phone goes out I log into my gmail account and in the lower left there is a little phone icon. I can click it then on the right a dial pad comes up and I can make calls in the united states for free. It works very well to have for a back up in case the cell goes out. Mary

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Re: prepaid phone not working at all! cant make calls cant get calls and 611 not working help!!!
vzw_customer_support
Customer Support

Hello vegan114
I'm so sorry your having difficulties. We always want you to have a working device. There may be an issue on your account that needs to be addressed. To investigate this our prepaid department would need to speak with you. Please reach out to our friends at prepay at 888-294-6804

JoeL_VZW
Follow us on Twitter @VZWSupport

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