I just contacted Verizon and this girl who answered was on the ball. She directed me toward Google Play Store and had me search for "Email My Texts". I know, some folks may balk at the whopping almost $5.00 to purchase, but this thing is a lifesaver! I'm having issues with someone and need verbatim what the texts were stating. I just downloaded every single text for the past year from this person. Worked like a charm and well worth the $5!!!