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samsung brightside
Judyjan
Member

Attempted to turn off Brightside.  Now screen only shows "Verizon Wireless" banner and non of the buttons work to activate the phone and display the home screen.

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Re: samsung brightside
SuzyQ
Sr. Leader
Sr. Leader

When you say "attempted to turn off" - do you mean cancel service?  Or simply shut down the phone like overnight, and then turn it back on again?

Try removing the battery, then reinserting the battery and holding the power button on for several seconds. 

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Re: samsung brightside
SuzyQ
Sr. Leader
Sr. Leader

When you say "attempted to turn off" - do you mean cancel service?  Or simply shut down the phone like overnight, and then turn it back on again?

Try removing the battery, then reinserting the battery and holding the power button on for several seconds. 

Re: samsung brightside
archeryhunter19931

take it into verizon and have them send you a refurbished phone. Generally, refurbished phones are better than new ones because, they get all the problems fixed and make them new again.

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Re: samsung brightside
Judyjan
Member

I had an online chat with Samsung and this was the solution they suggested.  It worked.  The problem is solved, and the phone is working.

Re: samsung brightside
SuzyQ
Sr. Leader
Sr. Leader

Glad to hear it worked for you, judyjan -   Smiley Happy

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