Hello s.keller! I'm so sorry to hear that you're experiencing issues with your Convoy 2! Let's find out what's going on. When did this begin? What troubleshooting steps have you tried already? You can use our website to troubleshoot audio issues, and work toward getting your device fixed. http://spr.ly/6582Bd9Ji
Follow us on Twitter @VZWSupport
If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!