i really dont understand this company. i wanted to add another line with a basic flip phone for my dad's birthday gift. no one wanted to work with me at all. they wanted me to pay double the amount for a phone for contract, by-the-way, they sell the same phone for prepaid for $30.00, so they are willing to not make a sell than help me get what i want. i just want a basic phone without paying out a load of money. does this seem fair.
I would log onto your MyVerizon account, and place the order there. I just checked and there are a few flip phones available, and should be either very inexpensive or free for a new contract.