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sound on LG Cosmo only works on speaker mode

The audio on my LG Cosmo only works in the "speaker " mode.  The phone still rings when people call me but I can not hear them unless I pushed the speaker button and turned on the speaker mode.  Same thing happens when I call out.  I have reset all of the voice setting, even took the battery out andreplced it, but still to no avail.  Please help.  Thanks 

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