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switched back to my Env2 with a pre-paid plan, now can't access the web, email etc: "Communication error". data is part of the plan.
________________
Member
‎05-12-2016 05:42 AM

I switched from an Android phone back to my old Env2 and a prepaid plan.  When I was using this phone five years ago, I could access the web, my emails, etc.  Now I can't; I get a "communication error" when I try.  Phone and texting work fine.  Data is part of the pre-paid plan.  any thoughts?

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Correct Answer!
Re: switched back to my Env2 with a pre-paid plan, now can't access the web, email etc: "Communication error". data is part of the plan.
vzw_customer_support
Customer Support
‎05-14-2016 06:07 AM

We always want you able to enjoy the data aspects of your phone. In this case the best people to assist you would be our prepaid specialists who can examine your account. They can be reached by calling 877-777-5759.

MatthewT_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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