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the mute is on cant get it off people hear me when I get a call cant hear them unless I turn on speaker
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RICHIE4693,
We are certainly not happy to hear that this is going on. We know it is critical that you're able to conduct a conversation when you need to. We'd love to help you out with this. This won't be a mute feature, because that would have the opposite effect. You would be able to hear them, but they wouldn't hear you. Don't worry though. We'll get to the bottom of this. What make and model phone do you have? Do you have any case on it?
EricW_VZW
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If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!