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the mute is on cant get it off people can hear me when i get a call but i cant hear them unless i turn on speaker
RICHIE4693
Member

t​he mute is on cant get it off people hear me when I get a call cant hear them unless I turn on speaker                   

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Re: the mute is on cant get it off people can hear me when i get a call but i cant hear them unless i turn on speaker
vzw_customer_support
Customer Support

RICHIE4693,


We are certainly not happy to hear that this is going on. We know it is critical that you're able to conduct a conversation when you need to. We'd love to help you out with this. This won't be a mute feature, because that would have the opposite effect. You would be able to hear them, but they wouldn't hear you. Don't worry though. We'll get to the bottom of this. What make and model phone do you have? Do you have any case on it?


EricW_VZW
Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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