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trying to back up my contacts and it keeps telling me my pin is invalid.
zyalia
Member

I have back up assistant downloaded on my basic phone... but every time I try to back up my contact list it tells me my pin is invalid. 

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Re: trying to back up my contacts and it keeps telling me my pin is invalid.
vzw_customer_support
Customer Support

I apologize for the trouble you're having with Backup Assistant, zyalia. I recall having a similar issue with my PIN. If you've already confirmed that the PIN you're entering matches what Backup Assistant has on file for you, you can also try removing and reinstalling the app from your device. If you're not sure how to do that, please post the model phone you have and I'll provide the steps. Thank you.


DionM_VZW

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If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!