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unlock code
DSWAYS53
Member

phone does not recognize my unlock code. I was talking on the phone when my battery died and turned off my phone. after I charged it I opened it  and said Locked. I hit soft right button to unlock, entered my lock code, message says "incorrect code". I don't remember locking my phone, but if I didit would have been the same one I use to hear my voice messages. help please.

this is my first time using "post" so I'm not sure how i'll receive my answer

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Re: unlock code
vzw_customer_support
Customer Support

Making sure you have access to your phone is our top priority, DSWAYS53. We want to ensure you can gain access to your device again. Would you mind telling me what make/model device you have? Also, has this ever happened before with your device? Did you see any error messages, when you powered your device back on?

 

ChetonJ_VZW

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If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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