Help is here! We want to figure out why you’re receiving this error when trying to send a video message, so you can enjoy this feature. Let’s work on this together. What make & model phone do you have? Have you ever been able to send this video message before?
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If you mean your phone is trying to accept a video message some one sent you ask the sender what format they are sending it in. They will need to send in a format compatible with your phone. Maybe have them email it and access it by way of a computer. Mary