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video messages

Received error msg "attempt to send a video msg to your phone, however  video format of video msg is incompatible with phone?

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Re: video messages
Customer Support


Help is here! We want to figure out why you’re receiving this error when trying to send a video message, so you can enjoy this feature. Let’s work on this together. What make & model phone do you have? Have you ever been able to send this video message before?


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If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!"

Re: video messages
Sr. Member

If you mean your phone is trying to accept a video message some one sent you ask the sender what format they are sending it in.  They will need to send in a format compatible with your phone.  Maybe have them email it and access it by way of a computer.  Mary