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why can caller hear me when i use and ear bud

Why can't caller hear me when I use an ear bud. I am using the same ear bud that  I used with the Cosmos touch. The Cosmos 3 that I just received worked for awhile with the ear bud but not it's now.  Any suggestions? I'm seriously thinking about going back to my Cosmos Touch, I'm not like this 3. The only thing I like about it is the keyboard.

Thank You

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Re: why can caller hear me when i use and ear bud
Customer Support


We definitely want you to enjoy the new phone as well and it's imperative to get the earbuds working with the phone. Have you tried a different set of earbuds? It it one ear bud specifically? Other than this, do all other sound options work? Is there any damage to the phone?

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