$250 gift card never received and its been over a year

[jenlamp1]

I never received my $250 gift card!!!!..

Its been over a year and a half, every time I call Verizon , its a song and a dance with no help. Its so frustrating---I did the triple play just to get the giftcard, it included a home phone line that has never been used. When I call to see if I can remove the home phone line, the agent says, "no, because then I would lose my triple play discount", this has been told to me every time I call. however other times I have called, I was told I have the double play and not the triple play, which is not what I ordered or on my contract, so I then proceed to say , "if I have the double play, then remove the home phone, that I never use, and it will save me $15 a month" thev agent responds "you cant do that or you wont get the discounts on the TV and Internet", well then doesn't that make it a triple play???? I think the service agents purposely confuse us, so we get frustrated and give up. they are never consistent..

Also, my internet service is sooo bad that I use my neighbors optimum instead, her router is over 20 feet away, I cant even get my internet if I am 5 feet away from, my "new" quantam router(adding $10.00 more a month to my bill), so I gave up calling about that too... its always the same "fix" that never works...and your on the phone for hours, and their online services arent even compatible with macbooks or ipads, so you cant even run the program that trys to fix your issues.... its terrible ..

[LawrenceC]

Hi jenlamp,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.