Signed up for Fios on 2/10/15, this was my bill estimate.
| Services and Discounts | Monthly Amount | |
| New | Verizon Double Play | $59.99 |
| FiOS TV Local Service | ||
| FiOS Internet 50/50 | ||
| $2.99 FiOS TV 24 Mo. Discount Included | ||
| $10.01 FiOS Internet 24 Mo. Discount Included | ||
| New | (Rent): 1 TV Equipment Package | $11.99 |
| New | Showtime $15.99 per month - Free for 24 months | Fee Waived |
| New | HBO $19.99 per month - Free for 24 months | Fee Waived |
| Estimated Monthly Subtotal | $71.98 | |
| Taxes, Fees and Other Verizon Charges (see detail) | $2.31 | |
| Estimated Monthly Charges | $74.29 |
I saw online that they were offering the spanish language pack for 50% off for $7.50, I called customer service and asked if i added this to my services would it change anything and he said no because it was a seperate package like the HBO and Showtime that are additions to my bundle.
I went online later that day, reviewed the channels,liked what I saw and added the package. 15 minutes later I get an email and now my bill is this:
| Services and Discounts | Monthly Amount | |
| Existing | Verizon Double Play | $72.99 |
| FiOS TV Local Service | ||
| FiOS Internet 50/50 | ||
| Existing | (Rent): 1 TV Equipment Package | $11.99 |
| New | Spanish Language | $14.99 |
| New | FiOS Spanish 12 Mo. 50% Credit | -$7.50 |
| Existing | Showtime | $15.99 |
| Existing | HBO | $19.99 |
| Estimated Monthly Subtotal | $128.45 | |
| Taxes, Fees and Other Verizon Charges (see detail) | $8.69 | |
| Estimated Monthly Charges | $137.14 |
double play is missing $13 credit, and im missing the 24 month credits for HBO/Showtime. Looks to me like the good ol' bait and switch scam.
Called customer service, 1st rep hung up on my while transferring me to a "specialist", 2nd rep transferred me back into the queue after she wasted 30 minutes of my life telling me it was my fault and that im stuck with the new bill, 3rd customer service rep wasted 78 minutes of my life trying to "fix it" even though I told her I needed a billing specialist (which she claimed to also be), then I asked her to transfer me to the retention department which she claimed to be too (shouldve asked for tech support to see if she was that too lol). Her solution was to cancel services, and try to sign up for services with her, which over the phone i would get charged activation fee and i wouldnt get the $13 online double play credit.
Long story short, i have 4 days to cancel before my contract goes into effect and Verizon cant seem to "want" to fix my issue. I heard the horrible stories from friends/relatives about Verizon and now I have one to tell too.
Sorry you are having difficulty, an agent with access to your account will reach out to you directly by email, private message in the Forums and/or the billing telephone number on your Verizon account for more information to help you resolve your issue.Please remember to check your spam/junk folder if you do not hear from an agent.
Still havent heard from anyone, no inbox/spam/email/call. Im cancelling services tomorrow if I dont get this resolved today.
Hi S2KRo,
Please allow two business days for a reply from the eCenter.
Start a new topic or ask questions in the open forum.
