They billed me for a new month after I already cancelled my account, because they ‘bill in advance’. Ok, whatever. So they owe me a refund. It’s been 3 months now and I have wasted countless hours chatting and staying on hold for reps to figure out what the heck is going on. They keep telling me the refund is coming. When? How? No one knows. I keep getting bounced around with no resolution. What’s the deal?
Short answer is Verizon does not prorate anymore. Like cable companies who also use to do this Verizon found it was a billing nightmare to sort out.
you are given a start date on service let’s say for example the 5th. Of each month.
it runs to the following 4th. of the next month. You can cancel at anytime prior to that new start date. If you are in service just one day longer you pay for that whole month.
it is stated in the Verizon residential terms of service. If Verizon decided to as a courtesy to refund you it would be just that “a courtesy”
Try section 14 but there are other places. As this document.
https://www.verizon.com/about/sites/default/files/Verizon-Online-Terms-of-Service-v20-1-013020.pdf
I cancelled before the start of the new billing period, and still got charged for a whole new month because the ‘billing process had already started’. I’m not even asking for a prorated refund, just a refund for a whole month I didn’t use.
Like I said there are or may have been other factors. No one here could possibly no that to assist.
Hi Sushmita0327,
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