Verizon has been overcharging my account and removed my trade-in discount for some reason - been dealing with getting charged the wrong amount in the past few months - very upsetting
I'm sorry to hear you have been having so many issues getting answers about your bill. I'm happy to look into your history and investigate. So we can protect your information I'll be sending you a Private Note.
-Melissa
They did the same to me I feel like explaining as well as recently they charged me over $500 dollars on my bank account and I have talked to them as of the other day as there is an payment investigation ongoing on my end and that they suppose to be putting that money back into my account of the payment method that they withdrawed it out of and they did not have my consent nor authorization nor approval at all to be doing that as I call that stealing money from out of my bank account and they got my bank account in a negative dollar amount of over $200 dollars, yes they sure do, I got to keep check of my account until the 7th day to see if it will be back into my account as that will be this upcoming Tuesday next week in the next couple of days and if it do not be back in there by then I got to hit them up and let them assist me about that big charge amount they got my bank account into at the moment, and I thought about just giving up from having phone service with Verizon as I have thought about doing a number transfer to a different wireless carrier and let me services get cut off automatically after my number get transferred/ported from Verizon,
They’re trying to do the same to me currently… honestly want to port my number to another phone company
We would hate to lose your preference, and want to clarify any questions you might have. If you could provide us with additional details of the issue with your bill, we'll be glad to help out.
~Freddy
same here we got our phones at the same time the iphone 13 was in perfect condition never received the trade in special and we're already passed 3 years neither of us got our $200 verizon gift cards either for joining verizon from another company called plenty of times at the beginning and they provided the code fallowed instructions and nothing till this day we might as well have kept the old phones since there was no credit and no verizon gift card the only thing I got was 200 off promotional for the s22 ultra that's it. and all verizon is going to say is sorry it was a misunderstanding
I'm having the same issue. I have two lines and neither trade-in discount was applied. Also, the sales rep said signing up for auto pay would reduce my bill by $20 a month, which also isn't being applied.... hoping this is a temporary glitch not a business practice.
We can help you out with your concern regarding your trade in discounts. When were the trade ins submitted? ~Peter
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