We have received two bills showing that we have a credit coming back to us for a multi-line business account that was closed in January. Everything I could find online said it could take up to 60 days, that time is up on March 19. However, we wanted a verbal agreement to make sure that check will be coming. I called several numbers several times and spoke to several representatives. They kept saying it was not their department and giving me phone numbers I had already called, who had already transferred me to them, and back to the other numbers I had already spoken to. Nobody seemed to know who should be able to help with a closed government business account? Because we are a non-profit government business, you can imagine how important it is to finalize the paperwork for the balance we have coming back to us in a timely manner. We have board members, an accountant and auditors to answer to. If we don't receive a refund check by March 19, who do we contact next? Thank you in advance for your time and assistance.
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