I have been trying to cancel my uncle’s VLD service for 4 months. He died in September. It has been impossible to speak with someone on the phone. I do not have his login information and the requested numbers I have don’t work for the automated systems. Not even the number on the bill. I am not a Verizon customer. I have the account number, the copy of the bill, and his death certificate. Can someone please help me (an actual person, please)?
Hi lisagrusso,
Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on the envelope icon next to your avatar at the top right corner of this page. Response times may vary. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.
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