I received an email from Verizon yesterday notifying me that my Fios service was discontinued and that Verizon was, “sorry to see me go,” however,
I DID NOT CANCEL MY FIOS SERVICE!
I simply returned 2 of the 5 set top boxes that I had been renting on Friday to a Fios store in Needham, MA. Saturday afternoon I learn that my service has been cancelled!
WTH!?!?!
Because of their mistake, I spent nearly 5 hours chatting with Mark, Swathi, Mildred and a 4th person, who’s name I can’t remember. I lost my entire Saturday night in a state of total frustration because of their screw-up!
I have never been so disappointed and dissatisfied with my Verizon service! How the hell could they do this to a loyal customer who has been using your service for decades, long before the company name “Verizon” ever existed?!?!
IS THIS HOW YOU TREAT YOUR “LOYAL” CUSTOMERS?!?!
Thank god I have AT&T as my cellphone provider! The only way I could communicate to Verizon Customer Service was through my AT&T cellphone service (my Verizon land line was also disconnected). AT&T is the only cellphone provider I’ve ever used. I signed up with them decades ago, too. AT&T never disconnected my service!
I went to bed last night at 12:30am EDT without internet service. As I wake up this morning, my service appears to be back on.
Verizon, please, please oh please, ask me to fill out a customer satisfaction survey! Boy, do I have a lot to say!
