Deals

hfxr
Enthusiast - Level 1

Has anybody come across deals for loyal customers I been for ten years all i see are deals for new customers be nice to get something thrown our way.I'm 160.00 with basic.  just saying

0 Likes
Reply
1 Solution
gs0b
Community Leader
Community Leader

I've never seen any published deals for existing customers.  This is pretty standard in the industry; Verizon is no different here.

Sometimes you can get a "customer loyalty" discount and/or a free premium movie channel by talking to a retention specialist.  You can reach them by following the prompts to cancel service.  It helps to know what the competition is offering.

Oh, and be polite.  The folks on the other end of the phone are people just like you and me.  They are more likely to help you if you're nice.  Threats, screaming and cursing will end the call real fast.

Good Luck.

View solution in original post

2 Replies
gs0b
Community Leader
Community Leader

I've never seen any published deals for existing customers.  This is pretty standard in the industry; Verizon is no different here.

Sometimes you can get a "customer loyalty" discount and/or a free premium movie channel by talking to a retention specialist.  You can reach them by following the prompts to cancel service.  It helps to know what the competition is offering.

Oh, and be polite.  The folks on the other end of the phone are people just like you and me.  They are more likely to help you if you're nice.  Threats, screaming and cursing will end the call real fast.

Good Luck.

hfxr
Enthusiast - Level 1

Thank you gs0b

0 Likes
Reply