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FRAUDULENT REPORTING OF FAILURE TO RETURN EQUIPMENT

Kmo7777
Enthusiast - Level 1
‎03-23-2015 04:11 PM
I recently received a notification from Experian that Verizon has reported my account as delinquent due to charges related to failure to return equipment. I returned the equipment in October 2014 and had resolved everything with a Verizon agent in January 2015. So I thought. I am currently OWED money from Verizon yet they have reported my account as delinquent! I was a very happy customer and only left because I moved to an area without FIOS.

To add to the nightmare, I have been on hold with the credit reporting department for 3 hours! Perhaps there is someone on here that can help resolve this???
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ElizabethS
Moderator Emeritus
‎03-23-2015 06:42 PM

Sorry you are having difficulty, an agent with access to your account will reach out to you directly by email, private message in the Forums and/or the billing telephone number on your Verizon account for more information to help you resolve your issue.Please remember to check your spam/junk folder if you do not hear from an agent.

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