Hi , Has anyone else had the same on going billing problems with Verizon FIOS monthly bill bal due? I find it very frustrating with why the reps which give conflict info reasons,etc and then need to get a supervisor to resolve by billing bal. No one is paying me for this hours on phone with Verizon. When I got fios this January I been told several times by customer services reps , Oh you will really enjoy Fios Triple play, Well If I new it was going to be at upsetting me each month many calls to billings . I doubt I would get Fios , considering the many other company's offers. Which if the poor customer service reps of billing. Tech support keep up. I will drop this fios. It is not the customers fault Version has poorly trained there rep of billing, and also many techs. This is no excuse by Verizon to allow and fail to correct this and billing errors which are on going. If anyone has the working hours when live billing reps available mon thur sund work hrs pls let me know . also the corporate home Verizon Home office to mail a letter to plus, also with customer support e mail address and or anything along them lines.Thank you
Yes, I have had nothing but terrible and rude customer service. I signed up for a triple bundle and was offered a "valued customer discount". I was never told that this was only temporary and that I was locked in for a 2year period at a much higher rate. I cannot wait to terminate my service and will NEVER use verizon again and will warn every one who asks me about their devious practices.
I'm sorry you are having difficulty. An agent with access to your account will reach out to you directly by email, private message in the Forums and/or the billing telephone number on your Verizon account for more information or to help you resolve your issue.
@watchful wrote:
Yes, I have had nothing but terrible and rude customer service. I signed up for a triple bundle and was offered a "valued customer discount". I was never told that this was only temporary and that I was locked in for a 2year period at a much higher rate. I cannot wait to terminate my service and will NEVER use verizon again and will warn every one who asks me about their devious practices.
Watchful,
We are glad we were able to get your biling issue resolved . Please let us know if you need any future assistance.
Thanks,
Tonya D.
Yes, won't honor price agreement. Customer service is rude, and horrible. It's sad because the FIOS internet service is actually quite good
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