Moving and early termination

[mthewhite]

I had been unemployed for about a year and a half and only recently found part time work and my unemployment ended. Essentially I might have to move in with my parents again so that I can save a little money and get on my feet again. I would be moving into a condo that only has allowed comcast to install their cable lines and have not allowed fios in yet. Comcast was essentially installed there when they were built.  

Will I have to pay $360 ETF? I have been a good customer and have been with fios for a couple of years now and would certainly go back when I can.  RIght now though finding more work and saving money is my necessary focus. 

Are there ways to go month to month right now so I won't get dinged the $360. if/when I move? 

Thanks for any answers.

[tns]

YOU can ask them.  They sometimes wave it.  but....

[AnnJ11]

Check your Verizon agreement.  Mine says that the termination fee is prorated $10/month starting with the second month.  That means, for instance, that if the ETF is $230 and you cancel two months later, it's $220, and so on.  

This is what I found for a CURRENT offer, at

http://www22.verizon.com/home/aboutfios/?CMP=DMC-CVS_ZZ_ZZ_E_TV_N_X001 . 

I'm underlining the relevant part:

"Limited-time offer for new FiOS TV and Internet residential customers subscribing to a FiOS Triple Play bundle online. Promotional rate applied via $20 bill credit for 24 months; beginning month 25 standard monthly rates apply. Price guarantee applies to base monthly rate only; excludes optional services. Rate may increase after 24 months. 2-year agreement req’d. Beginning month 2, up to $230 early termination fee (w/ $10/mo. prorated reduction) applies. Other fees, taxes, equipment charges & terms apply. Activation fee waived via bill credit. Subject to credit approval & may require a deposit. FiOS available in select areas. Actual speeds may vary. Battery backup for standard fiber-based voice service, FiOS Digital Voice, & E911 (but not other voice services) for up to 8 hours. Offer ends 6/16/12."

Don't forget - You may not have this in your agreement, so check to see what yours says.  Good luck with everything.

[somegirl]

---

@mthewhite wrote:

Will I have to pay $360 ETF? I have been a good customer and have been with fios for a couple of years now and would certainly go back when I can.  RIght now though finding more work and saving money is my necessary focus. 

Are there ways to go month to month right now so I won't get dinged the $360. if/when I move? 

---

If you've been with them for a couple of years, are you still on contract? If you are still on contract then you'll have to pay the ETF. If not, you probably won't.

[mthewhite]

I actually had upgraded some features a year ago (one year into my agreement) and had to agree to a new two year agreement. I am looking for my paperwork right now to see what is stipulated for my ETF. I guess I just assumed that it would be $360. I remember when it was increased and never thought otherwise.

Thanks for your replies.

[minded]

All ETFs have been prorated since about 2009, so you should only be paying about 180 to cut out.

[dhlunar · Accepted solution]

I asked an agent in chat the same question since my wife and I have FiOS in our apartment, but are looking at moving into a condo.  I don't know if the condo has FiOS or not.  However, the response that I got was if it is a Verizon service area, even if it doesn't have FiOS, then we would need to sign up for a landline and high-speed internet at the new place in order to waive the early termination fee.

[armond_in_nj1]

---

@mthewhite wrote:

 ... I would be moving into a condo that only has allowed comcast to install their cable lines and have not allowed fios in yet. Comcast was essentially installed there when they were built ... Will I have to pay $360 ETF? I have been a good customer and have been with fios for a couple of years now and would certainly go back when I can ... Are there ways to go month to month right now so I won't get dinged the $360. if/when I move? 

---

Is there any reason that you have not contacted the company and asked these questions directly?  I suspect that answers obtained in that manner will be more definitive than the opinions of non-Verizon personnel offered in these forums.  Good luck.

[mthewhite]

I have not been forced quite yet into making my move final. I figured just getting some feedback on the forum would help me a little with what to expect from verizon before I call.

[XfactorRoid1]

Good Morning,

I just received a bill from my Verizon One-Bill that indicates that I have a $90 early termination fee from moving from our old house to our brand new house 5 miles down the road that has no service provided by Verizon or it's competitors. I was told that if I moved to an area, that was not serviced by Verizon, that the termination fee would be waived. Now I would rather have Verizon bring service into my neighborhood, but was told that is not how it works. Look at the contract it states...

VERIZON DOES NOT WARRANT OR GUARANTEE THAT SERVICE CAN BE PROVISIONED TO YOUR LOCATION, OR THAT PROVISIONING WILL OCCUR ACCORDING TO A SPECIFIED SCHEDULE, EVEN IF VERIZON HAS ACCEPTED YOUR ORDER FOR SERVICE. THE PROVISIONING OF SERVICE IS SUBJECT TO NETWORK AVAILABILITY, CIRCUIT AVAILABILITY, LOOP LENGTH, THE CONDITION OF YOUR TELEPHONE LINE AND WIRING INSIDE YOUR LOCATION, AND YOUR COMPUTER/DEVICE CONFIGURATION AND CAPABILITIES, AMONG OTHER FACTORS. IN THE EVENT YOUR LINE IS NOT PROVISIONED FOR ANY REASON, NEITHER YOU NOR VERIZON SHALL HAVE ANY DUTIES OR OBLIGATIONS UNDER THIS AGREEMENT (OTHER THAN YOUR OBLIGATION TO RETURN ANY EQUIPMENT).
 
Based on this, I would like to continue my service at my new address.  However, it seems that, in my new house, the LINE IS NOT PROVISIONED FOR [some] REASON, NEITHER YOU NOR VERIZON SHALL HAVE ANY DUTIES OR OBLIGATIONS UNDER THIS AGREEMENT (OTHER THAN YOUR OBLIGATION TO RETURN ANY EQUIPMENT).  Nowhere in the contract does it state that i have to stay at my address or within verizon's reach.  Therefore, based on this, I bbelieve we are both free of the obligation of this contract. With this being the case, could you kindly waive the $90 surcharge that has been placed on my account below.

Account #: {edited for privacy}
Customer Identification Code: {edited for privacy}

Best Regards,
{edited for privacy}

[LawrenceC]

Hello XfactorRoid,

This community is meant mainly for peer-to-peer support. If you need to talk to a Verizon representative, you should contact customer service directly.

[esize2000]

Regarding account # {edited for privacy}, I was having a house built a year ago and had to cancel the account but was promised by the rep if I was to get new service within 90 days the 230 fee would be waved. I canceled the old service and started new service with the allotted 90 days. I received a bill including the fee, I've been calling for a year to have the account adjusted. Finally spoke to someone a few weeks ago who initiated the adjustment. I am going out to buy a car and checked my credit report and realized Verizon has put this against my credit on all three bureaus and a duplicate on one of them This account should have never been put with collections. When I called the Verizon credit department directly this morning the person was rude and transferred me to the wrong dept. This is UNACCEPTABLE.

[LawrenceC]

Hi esize2000,

As this is a peer to peer support forum, you will need to contact Verizon directly for assistance. We have sent you a private message with contact information for a dedicated specialist who is able to help with a resolution of your issue.

[JCAM1]

I can honestly say that I have never been treated any worse than I have with Verizon FIOS.  I am moving to an area that is not supported by Verizon which makes transfering my services impossible.  I understand that I "signed" acontract to get a $10 per month discount.  My problem is that over the years I have probably spent over $20,000 with Verizon and they are willing to lose me as a customer for life over $180.  It just does not make sense!!  If this is not resolved to my satisfaction I will also cancel with Verizon wireless.

It is not the money....It is the principal

[shaunzimmerman1]

This is exactly my feeling as well, a loyal customer for the last decade, yet over a move a $130 fee, they are willing to lose me and my businesses for life.  It honestly makes no business sense.  Im sad to see Verizon move to what Comcast used to be known for (bad customer relations), they have really taken a turn for the worse. 

[shaunzimmerman1]

Hi everyone,

Very rarely do I ever get onto forums but after today I must say how horrible my experience has been with Verizon and how horrible they are treating their loyal customers.  I have been with Verizon for several years and have always been a supporter of the company.  I moved about a year ago and took verizon with me they said great news we can get you a great deal if you sign up for the next 2 years.  Fine this sounded great I was going to be in the area 3 or 4 more years and even if I moved they said no problem take it with you.

Well my parents retired and wanted for me to buy their house, I then tried to transfer my Verizon but there is not Fios in the area.  I need fast internet as I work in IT and DSL just will not fullfill the need.  I have requested for many years to have FIOS to be put into my parents house and it just has never been installed. 

So now my wife and I have 13 months left on a contract, with 130$ termination fee.  We have called and spoken to a rude manager.  And plan to never use verizon ever again.  I have been a loyal customer for close to 10 years, and I want to take the service with me but it is not offered, they will not waive this fee.  I had no idea this is how things worked now, I had moved before many years back and Verizon had told me if you move and we dont offer the service we will waive the fee.  I trusted verizon, and verizon cares not about the loyalty of their customers.  I would have stayed with them at the new home if only the services that I need were available. 

My family owns a few companies and I will be asking them all to stop using verizon, as they no longer care about their customers.  They care about themselves only.  Its not only about the money, its that I have always supported and told companies to use verizon (I work in IT) I have always said to every company that I do an install go Verizon they will take care of you not only with great internet but great customer service. 

It seems that I must change this to Xfinity now, because Verizon has lost touch of being customer friendly.  I will make sure to post this on every forum and spread it around facebook.  Hopefully Verizon will change its ways. 

I am so disappointed,

you digusted me today Verizon

From an ex loyal customer

[kh-gary]

In order to keep discussion on the community current, this topic has been locked to prevent further replies. If you have a similar question or issue that you wish to discuss, then please post a new message on the most relevant board. Thanks!